We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our returns policy below.
Due to the nature of our products, our refunds and returns policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return and refund, your item must be unused and in the same condition that you received it. Items must be returned in the condition you received them, which includes keeping any hygiene seals in place. You will lose your right to a refund if you unseal a product. Due to the nature of the product, certain items are non-returnable and non-refundable. Please contact our support team at support@alfix.co.za should you wish to enquire as to whether your item may be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
If your return is the result of a shipping error on our end, we will refund the entire purchase amount and return shipping costs. However, we are not responsible for re-shipments, specifically if you type in an incorrect address online or if you enter a P.O. Box.
To complete your return, we require a receipt or proof of purchase.